Your privacy matters
At Invisible Creations® we’re committed to protecting and respecting your privacy.
This privacy statement explains when and why we collect personal information, how
we use it, the conditions under which we may disclose it to others and how we keep
By giving Invisible Creations® your information or by using our website you are confirming that you’re agreeing to be bound by this policy. We may change this policy from time to time, so we recommend that you occasionally review this privacy statement to ensure you are aware of any changes and how your information may be used.
We are company number 11945108 registered in England. Our registered office is at Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website.
Your privacy matters
Any questions about this policy and our privacy practices can be made by contacting us on our website contact form or by emailing us email@example.com
Why do we collect and store personal information?
We need to collect, process and store personal information about you or sometime relatives* in order to deliver efficient and effective services.
*When you provide information about household members or relatives, it is your responsibility to ensure this is done with their full knowledge and consent.
How do we collect information about you?
The methods by which we collect personal information are:
How do we manage your personal information?
Processing of your personal information will be undertaken in accordance with the principles of the UK Data Protection Act 2018 (the Act) and the EU General Data Protection Regulation (the Regulation).
Access to personal information is restricted to authorised individuals on a strictly need to know basis. We will treat your personal information fairly and lawfully and we will ensure that information is:
We are committed to keeping your personal details up to date and we encourage you to inform us about any changes needed to ensure your details are accurate. To help us to ensure confidentiality of your personal information we may ask you security questions to confirm your identity when you call us and as may be necessary when we call you.
We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so. Anyone calling on your behalf may also be subject to security questions to ensure we’re taking adequate steps to protect your personal information.
What information do we hold about you?
The information we hold on our records concerns our relationship with you. For example:
This list is not exhaustive, as we hold records of most contact we have with you, or about you, and we process this information, so we can deliver services to you.
Generally, the information we hold will have been provided by you (on enquiry forms or when we communicate with you), but we may also hold information provided by third parties where this is relevant to your circumstances e.g. and health professionals (e.g. occupational therapists).
We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may have an impact upon our ability to provide some services to you if you refuse to provide information that stops us from doing so.
The types of information collected from you can be categorised as:
This information could be used to identify you as an individual:
Sensitive personal information / special category information
In order to access some Invisible Creations® services and for legislative purposes it may be necessary to collect your sensitive personal / special category information, which may include:
Personal contact information
This is the information that you have given us in order that we are able to contact you, this includes:
This is the information you voluntarily share with us about your experiences of Invisible Creations® and includes unsolicited comments, suggestions and feedback which is typically collected in surveys, contact forms and emails.
What is the lawful basis for processing information?
Our legal basis for processing your information for all the above purposes are:
Under what circumstances will personal data be shared?
Normally, only our employees will be able to see and process your personal information. However, there may be times when we will share relevant information with third parties. When sharing personal information, this will be done on a strictly need to know basis and we will comply with all aspects of the Data Protection Act 2018 and the General Data Protection Regulation.
Sensitive information about health, sexual orientation, race and religion is subject to particularly stringent security and confidentiality measures. Such information may be used for equality and monitoring purposes.
Where necessary or required, we may share your personal information as follows:
This list is not exhaustive as there are other circumstances where we may also be required to share information, for example, to meet our legal obligation.
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
How will personal information be protected?
We are committed to ensuring your information is secure. At all times Invisible Creations® will take technical and organisational measures to protect the confidentiality and securing of personal information, irrespective of the method of collection.
Will personal information be transferred internationally?
We do not envisage transferring any information about you or relating to you who is located outside of the European Economic Area other than indicated above and we have a commitment from our business partners and data processors that they will honour this commitment.
What rights do I have about my personal information and how it is used?
You have rights under the Data Protection Act and the General Data Protection Regulation regarding the information Invisible Creations® processes about you.
These rights include:
How long will personal data be kept?
We will only hold your data for as long as reasonably necessary and in line with our Data Retention Schedule. This does mean that your data may be retained for a period of time after you have stopped using Invisible Creations® services.
For further information on how to request your personal information and how and why we process your information, you can contact us using the details below:
Website contact form
Email us firstname.lastname@example.org
The Information Commissioner (ICO) is also a source of further information about your data protection rights. The ICO is an independent official body and one of their primary functions is to administer the provisions of the UK Data Protection Act 2018 and the EU General Data Protection Regulation. You also have a right to lodge a complaint about any aspect of how we are handling your data with the ICO and can do so at the following address:
Information Commissioner’s Office
Tel: 0303 123 1113
Changes to this privacy notice
We may change this privacy notice from time to time, but if we change it in a way which significantly alters the terms upon which you have agreed, we will post notice of the change on our website and you will be deemed to have accepted such changes.
This privacy notice was last updated March 2020.